Mastering Difficult Conversations - The CUBE Model (Beta)
This scenario-based training is like being in a choose-your-own-adventure sitcom where you help the main character Britt navigate a challenging situation.
Introduction to CUBE
The Four Dangerous Mistakes
Beta Feedback - Section 1
Creating Context
Britt & Roger
What Should Britt Do?
Question Prompt
Right or Wrong?
Convince With Data
Question Prompt
Debrief - Convince with Data
Concede & Get Allies
Question Prompt
Debrief - Concede & Get Allies
Learn More From Roger - Part 1
Question Prompt
Debrief - Learn More From Roger
Learn More From Roger - Part 2
Best Practices - Create Context
Beta Feedback - Section 2
Introduction - Understanding Each Other's Worlds
Bringing Curiosity to the Conversation
Britt & Dan Introduction
Britt & Dan
Britt's Choices
State the Problem
Question Prompt
Debrief - State The Problem
Ask the Problem
Question Prompt
Debrief - Ask The Problem
Demand Respect
Question Prompt
Debrief - Demand Respect
Question Prompt
Best Practices - Understanding
Beta Feedback - Section 3
Introduction - Brainstorming
The "Ambush"
Question Prompt
Plus/Delta
Britt & Arnold
Question Prompt
Plus/Delta Debrief
Eliminate Respectfully
Question Prompt
Debrief - Eliminate Respectfully
Compromise on Suggestion
Question Prompt
Debrief - Compromise on Suggestion
Write Up & Move On
Question Prompt
Debrief - Write Up & Move On
Best Practices - Brainstorming
Beta Feedback - Section 4
Introduction - Ending With Clear Commitments
Britt & Susan Part 1
Question Prompt
Missed Opportunities
Britt & Susan Part 2
Common Mistakes
Question Prompt
Closing The Conversation
Build On The Idea
Question Prompt
Debrief - Build on the Idea
Take The Win
Question Prompt
Debrief - Take the Win
Accept & Firm Commitment
Question Prompt
Debrief - Accept & Firm Commitment
Best Practices - Ending with Clear Commitments
Beta Feedback - Section 5
Introduction - Facilitating Group Meetings
Britt's Big Meeting Foreword
The Big Meeting
Question Prompt
Wrapping Up
Video Debrief with Jason & Bianca
Beta Feedback - Section 6